Lucas Burlingham
lucas@lucasburlingham.me | (812)
391-2874 | Bloomington, IN | linkedin.com/in/lucas-burlingham
Summary
Trusted System Administrator with 5+ years of technical experience supporting 1300 users
globally. Able to lead technical initiatives and deliver solutions in classified settings. Holds a
current TS/SCI clearance and
CompTIA A+, Security+ and Akamai Cloud Computing Foundations certifications. Qualified
as a DoD 8140
administrator.
Certifications & Licenses
- CompTIA Security+ Since May 2023
- CompTIA A+ Since December 2023
- Akamai Cloud Computing Foundations Since April
2025
- Amateur Radio License, General Class Since
April 2025
Experience
Mission: PreBorn! - IT Intern January 2026
- April 2026
Skills:
MacOS & Windows Administration, Business Analysis, Troubleshooting, Customer Service,
Mobile
Device Management, Azure, Entra ID
-
Built tooling in Bash and to automate the provisioning of new user accounts and devices,
improving onboarding efficiency, reducing manual errors, and brought the average time for a new
hire's first day IT setup from ~2 hours to under 12 minutes.
-
Managed and maintained MacOS & Windows endpoints with Jamf Now, Level RMM, and Intune. Created
documentation and training materials to empower users to troubleshoot common issues
independently.
-
Provided Tier 1-2 technical support for 100+ users across the organization, resolving hardware,
software, and identity-related issues while maintaining timely response and resolution
standards.
-
Designed and deployed an internal changelog platform using PHP and SQLite, containerized with
Docker, to improve visibility into IT changes and system updates. Currently integrating it with
Asana for cross-team workflow tracking.
United States Army - IT Helpdesk & Administrator June 2022
- June 2026
Skills:
Windows & Linux Administration, Leadership, Troubleshooting, Customer Service, Mobile
Device Management, Analog & Digital Communications
-
Administered and maintained secure Windows and Linux infrastructure supporting 1,300+ global
users across five operational departments, ensuring mission continuity.
-
Installed and maintained user workstations, mobile devices, and critical network infrastructure
supporting soldiers worldwide, ensuring reliable communication and mission readiness.
-
Designed and deployed a secure, internally hosted web application using Linux, Apache, SQLite,
PHP, Cloudflare Tunnels, and Akamai Cloud to improve organizational transparency and morale.
-
Appointed Telecommunications Officer for the 4th Psychological Operations Group (A), overseeing
provisioning, maintenance, and lifecycle management of 100+ mobile devices issued to senior
leadership.
Gant Travel Management - IT Intern February
2020 - April 2020
Skills:
IT Operations, Problem solving, Troubleshooting, Customer Service, Microsoft Windows,
Communication
-
Configured and prepared new Windows 10 computers for remote staff, including user setup,
software installation, firmware updates, and system optimization. Provided support in upgrading
from Windows 7 to Windows 10, ensuring a smooth transition for users and minimizing disruptions.
-
Organized IT workspace and securely performed data destruction in compliance with company
policies.
-
Managed user accounts, monitored system uptime, troubleshot productivity software, and completed
remote support tasks using RingCentral and LogMeIn.
Projects & Skills
- jovarkos.org - Grew a small community comprised of
technically-inclined teenagers
to grow personal Linux & computing skills. Built software for and configured infrastructure to build and
maintain a distributable installation image based on Ubuntu and later Arch Linux. The infrastructure ran
on CentOS Stream and Debian servers.
Skills: Leadership, Linux Development, Bash, Git, Web Design and Hosting, DevOps
-
bsarmy.com - Built site to help soldiers view & share
resources while connecting to their community. The platform was designed around a LAMP stack and
utilized Bootstrap for the UI. It integrated Twilio Verify for password-less login, Cloudflare Tunnels
as a reverse proxy, Tailscale for secure access, and ntfy for realtime chat and notifications.
Project served active users and supported community initiatives,
including a trash pickup drive and shared resource repositories.
Skills: Linux Administration, git, web design and UX, MySQL DB design, networking,
community outreach.
Education
Western Governors UniversityStarted August 2023 - Present
Bachelor of Science in Cybersecurity and Information Assurance
52 credit hours completed. Applicable coursework has included hands-on labs in security, networking and
operating systems, as well as an emphasis on governance and regulatory compliance.